Refund & Returns Policy

1. Return Eligibility

We want you to be satisfied with your purchase. You may request a return under the following conditions:

  • The return request must be made within 7 days of delivery.
  • The item must be unused, unworn, and in original condition.
  • Original packaging and tags must be intact.
  • Proof of purchase or order confirmation is required.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized jewelry
  • Items purchased during clearance or special sale (unless defective)
  • Used or damaged items caused by customer handling

3. Return Process

To initiate a return:

  • Email us at glomorejewel@gmail.com with your order details.
  • Our support team will provide return instructions.
  • Customers may be responsible for return shipping charges unless the item is defective or incorrect.

4. Refund Process

  • Once we receive and inspect the returned item, we will notify you of approval or rejection.
  • If approved, refunds will be processed to the original payment method.
  • Refunds may take 5–10 business days to reflect depending on your payment provider.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with photos as proof. We will arrange a replacement or refund.

6. Order Cancellation

Orders can only be cancelled before they are shipped. Once dispatched, cancellation may not be possible.

7. Contact Us

For any return or refund queries, contact us:

📧 Email: glomorejewel@gmail.com

By making a purchase on our website, you agree to this Refund & Returns Policy.